Our experienced team are here to help you with any move - 7 days a week
Have any questions? We can help provide the answers!
Shift is a site operated by Shift Limited. We are limited company registered in England and Wales under company number 08890359 and have our registered offices at 27 Old Gloucester Street, London, England, WC1N 3AX
Shift offers customers the opportunity to view free quotations from man and van service providers across the United Kingdom.
Customers wishing to use Shift’s service acknowledge having read and agreed to the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not proceed to use the site.
Nothing in these Terms and Conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded. Subject to this, in no event shall we be liable to you for any business losses damages or injuries sustained during any removal related task, any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.
Subject to the liability which we accept above, please note:
Please be aware that individual service providers on the platform may be subject to their own Terms and Conditions in relation to the requirements of their insurers. These Terms and Conditions are available upon request.
You warrant that you have taken all reasonable precautions to ensure that any data you submit to the website is true and accurate and free from viruses and anything else which may have a contaminating or destructive effect on any part of the website or any other technology.
It is the customer’s responsibility to make sure that all items are able to be moved into the new property (for example, wardrobe, bed, sofa etc). We are not insured for removing any windows or making new entrances to the property.
15.8 Customer Delays
If any delay is caused by the customer (e.g. everything is not packed, waiting for keys, incorrect address, etc) our service providers reserve the right to add an extra cost to the final bill.
15.9 Changes to the Collection Time
If the customer wants to change the pick-up time to a confirmed booking we cannot guarantee availability so please contact the service provider directly. The service provider’s contact details can be found on the confirmation email.
15.10 Completion of Booking
It is the customer's responsibility, as well as the driver's, to check and ensure that the interior of the van is empty of all goods before the van leaves the final address listed on the booking and the booking is then concluded.
15.11 Customer Conduct
No abuse will be tolerated to our drivers or staff.
If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full.
We retain the right to cancel a booking in the event that the customer is abusive to our staff.
No complaint will be handled by Shift if the customer is abusive to our staff and in this event the customer will be required to liaise with the service provider directly.
15.12 Recycling Centre
If you require the driver to attend your local recycling centre, it is your responsibility to check with the centre you intend to use that a waste disposal license is not required. In general, our drivers will not carry these. Also, please check if there will be an additional fee for the van entering and using the centre's facilities, as you will be responsible for this charge.
15.13 Travelling in the Van
Customers are able to travel in the van with the driver. Spare seats are based on your van size selection and the number of helpers you have requested. You are not charged extra to travel in the van and this service is offered as a courtesy by the service provider and is entirely at the driver’s discretion. For this reason, no refund will be made for complaints in relation to the service provider's driving ability, nor the manner of his driving. In addition, if a service provider feels that a customer has been in any way rude or abusive to him, he is not compelled to carry that passenger in his van. In no way does travelling in the van constitute a private hire and the cab of the van does not constitute a public area. Therefore please be aware that no smoking rules do not apply.
15.14 Ferry Costs
All quotes provided on the website are exclusive of ferry costs (if applicable). Any such costs will need to be sourced by the customer and remain the responsibility of the customer. The customer is also responsible for the ferry cost of the van's return journey. On international jobs we take 50% deposit to purchase ferry tickets, the final 50% is paid over the phone to the office after the completion of the job
Our website contains links to other websites and resources provided by third parties. These links are provided for your information only and we have no control over the contents of those sites or resources. We therefore accept no responsibility for those sites or resources or for any loss or damage that may arise from your use of them.
Nothing contained herein shall create, or deemed to create, any agency, joint venture or partnership relationship between Compare the Man and Van Limited and you whatsoever and you should not hold yourselves out as implying any such relationship with us.
We will collect personal information about you which you give to us when you register to use our services. The provision of the services to you may also require us to store details of your transactions. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.
20.1 We may use your personal information for the following
(a) to enable you to access this website;
(b) to enable you to access and use the services;
(c) to personalise aspects of our overall service to you;
(d) to send you information we think may be of interest to
(e) to communicate with you.
If you wish to withdraw your consent to any such use of information about you, please let us know, by writing to us at our Registered Office at 27 Old Gloucester Street, London, England, WC1N 3AX
20.2 Passing on information about you
You agree that we may pass on your personal information to our reputable selected partners. If you wish to withdraw your consent to any such disclosure please let us know by writing to us at our Registered Office.
Keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
Any disputes with regards to any man and van removal related jobs or tasks, should be raised with Shift, in writing, so we can investigate fully. By using our website and booking platform you agree to release Shift from all claims of every nature, known or unknown, and we will not be connected in any way with such dispute.
22.1 We may terminate or suspend your access to the website
and/or the services within it at any time.
22.2 All disclaimers, indemnities and exclusions in these Terms
and Conditions shall survive such termination.
Confirmed bookings from Shift are exclusive of VAT.
discretionary 30% surcharge.
If the customer chooses a self-loading service, they are solely
liable for any damage to their items. The man and
van/removal service will not have any involvement in the
loading and unloading of items. Insurances will only cover
your items in the event of a road traffic accident.
All of our man and van drivers and removal companies carry trolleys, straps and blankets as standard but you can add any additional requirements in the brief description box which can be found under the vehicle images on the My Move page.
27.1 There is a 30 minute minimum charge on all bookings. After
the first 30 minutes, our service providers charge every half
hour thereafter at their advertised half hourly rate on the
27.2 No time will be refunded under any circumstances for any hours booked irrespective of how many hours have been used. When booking a driver, you automatically block out his calendar for the period of time you book for and he is unable to take on any further bookings for that time period. He will therefore expect to receive full payment for that booked time.
27.3 There is no refund for via stops not used. When booking a driver, you automatically block out his calendar for the period of time you book for and he is unable to take on any further bookings for that time period. He will therefore expect to receive full payment for that booked time.
27.4 If you need to change the date and time of your booking and the driver is unavailable for the updated time, Shift will always try to reallocate you a new service provider for the same price.
27.5 In the rare event Shift cannot reallocate you with a new driver, we will provide you with an updated quote from a driver who is available for the new time.
27.6 In order to be fully refunded for your first booking, you will
need to book the new updated quote.
27.7 Failure to re-book will mean your deposit amount is non-
refundable. This will be used towards a cancellation fee for the driver who will have been unable to receive bookings for the time he was reserved by you, and administration time spent trying to recover the booking.
27.8 Any remaining balances that have been paid when booking will be refunded without delay.
28.1 If you are travelling within the congestion charge zone on a weekday (Mon to Fri) between 07.00am and 18.00pm this will add £11.50 to the total of your move. This charge will need to be paid to the service provider in cash at the conclusion of the job.
28.2 If your booking starts or finishes in the congestion zone
on a weekday (national holidays excluded) between 07:00am - 18:00pm and the service provider's vehicle registration is older than 2005, the driver is responsible for payment of the £10.00 T - Charge fee.
All of our service providers do their very best to be on time, but there may be delays caused by circumstances out of our control (for example, weather, traffic, etc). We do not accept responsibility for any customer losses due to out of our control pick-up/delivery delays. In the event of delay, you will be contacted prior to your pick up time by the man and van driver or removal service and kept up to date with an estimated time of arrival.
30.1 If Shift is unable to find a service provider who will undertake
the service, or such service provider decides not to accept your booking, you will be notified as soon as possible in writing or by telephone. Shift will use its reasonable endeavors to try and find another service provider to undertake the booking.
30.2 If for any reason your original driver is unable to complete
your booking, we undertake to find you a replacement service to honour your booking. Any replacement service will be of equivalent insurance level to the original driver.
30.3 By booking with us you accept that you may incur a driver
30.4 Accepting your booking request is at Shift’s and / or its service provider’s discretion.
In the highly unlikely event the man and van driver or removal company does not arrive at your pick up address as arranged, please contact our Customer Support Team immediately at Support@shift.online.
All payments made to service providers must be made in cash or by pre-arranged credit or debit card. Any other kind of payment must be agreed with Shift and made at least 5 days before moving day.
33.1 We do not accept responsibility for damaged or lost property once the job is complete and payment is made.
33.2 Our insurance covers items in transit only. It will not cover any damage which happens inside a property. If you need any further cover for moving, contact your insurance company and get appropriate insurance cover.
33.3 Any breakages must be mentioned to the driver as once the driver has left the job, Shift cannot be liable for any damages.
33.4 In the event that a customer is expressly advised that a specialist mover/service should be booked for their move, no liability will be accepted for damage to goods/property should the customer decide to proceed with the booking in any event.
33.5 If reporting damage to goods which have been placed in storage and which only becomes evident on the goods being removed from storage, proof must be submitted that no third party has had access to the storage unit in the intervening period. This can be obtained on request from the storage unit Manager.
33.6 The service provider will not be held liable for damage if it is determined that your goods were already damaged, or had an inherent defect.
33.7 In the event that the driver is assisted in a booking by a customer or other third party provided by the customer, the driver shall not be held solely liable for damage caused to goods or property. If a booking is booked as 'no help required', we cannot assist with any claim for damage.
33.8 Please note that without photographic evidence that goods were undamaged prior to your move, we are unable to compensate for scratched furniture, walls or flooring. (This is due to the difficulty in assigning liability for such damage in the absence of definitive proof).
33.9 No complaint will be considered if the booking has not been paid in full.
33.10 No complaint will be considered if raised more than 28 days from the date of the booking.
33.11 If multiple bookings have been made by a customer and any of those bookings remains unpaid in full, no complaint can be considered on any subsequent booking until that debt has been discharged.
33.12 Any complaint under investigation will be considered void if the customer fails to respond to correspondence from us for a period in excess of 28 days.
33.13 Any refund offer expires if not accepted within 28 days of the date that it was first offered.
33.14 Your driver may ask you to sign a disclaimer if he feels your items are either not protected adequately or could be damaged in the move for other reasons which are beyond his control. Please remember any claim for damage carries a £75 excess and our maximum claim per item is £300. Extra insurance for high-value goods can be arranged by calling our Customer Service on 020 3608 2231.
33.15 Ikea/Argos Like products
Please note that Shift and its drivers will not take any responsibility for any damage or breakages involving any Ikea or Argos products of any type. This is due to the poor standard of construction and the one-off build design of their products. (If you are unsure if the type of product is covered please email customer services Support@Shift.online)
33.16 Damage to Televisions
Please note that Shift and its drivers will not take any responsibility for any internal damage to a television without clear evidence of external damage to the television. This will include but is not exclusive to:
* backlight 'bleeding';
* colour banding or bleeding;
* clouding of the screen; or
* pixel damage.
Due to the sensitive nature of televisions, without clear evidence of external damage, it is impossible to prove who caused any internal damage.
33.17 Damage to Pianos (resultant damage to property)
Please note that Shift and its drivers will not take any responsibility for damage caused to a piano during a removal. This includes any damage caused by the removal of a piano to a property. Pianos should be moved by a specialist piano mover due to the bulk, weight and awkwardness of the item. Although a driver will be prepared to move a piano on a customer's express instruction, no liability is accepted for any resultant damage.
Customers are only able to use one discount code per booking.
We will send out service providers equipped for the booking based on the information you have provided to us. We will be unable to refund in the instance that inaccurate information has been provided preventing us from being able to fulfill your move.
On international moves payment must be made before the van is unloaded at the destination and there are no exemptions from this rule. We reserve the right to levy any extra charges or withhold delivery of the goods until full payment plus any extra charges are settled in full.
All service providers select their own logo when registering with Shift. Shift accept no liability for losses suffered due service providers displaying a logo which is not exclusive to them. Please contact Shift and we will remove the logo.
The customer agrees that within English law no complaints or testimonials on any platform maybe left against either the company or service provider if the complaint is clearly covered within our Terms and Conditions. The customer also agrees that should a complaint or claim be made that they allow good time for the company or service provider to answer the complaint or claim.
The customer agrees that should Shift be unable to ascertain the truth behind a matter that the customer agrees to any moderation that the companies deems necessary to settle the claim.
In the event of a negative third party review being left, we reserve the right to answer that review on any social media channel we deem fit.
Shift operate a fair and robust complaints procedure and will do everything in our power to resolve any complaint. By confirming a booking with us the customer agrees that no outside negative third party feedback will be left against Shift until a period of 14 days has elapsed since the complaint was first brought to our attention in writing via email.
40.1 The content of this website is directed solely at those who
access the website from the United Kingdom. We make no
representation that any product or service referred to in this
website is available or otherwise suitable for use outside of the
40.2 If we fail to enforce a right under these Terms and Conditions,
that failure will not prevent us from enforcing other rights, or the
same type of right on a later occasion.
40.3 We may modify these Terms and Conditions at any time.
Your continued use of the website signifies your acceptance of
40.4 We do not take responsibility for any event which is outside our
reasonable control nor for any consequential loss arising from
such an event.
42. Transferring Your Information Abroad
Information supplied by you to us will only be transferred abroad by us or our agents for the purpose of performing contractual obligations to you, or when you have given your prior consent to such transfer.
43. Your Rights